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How To Write a Complaint Letter |
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Unfortunately, there are many things to complain about in the world today, from poor service in a restaurant or store, to the high price of gasoline and rising income taxes. Complaints are often most effective when made in writing. There are two advantages to writing a complaint letter rather than talking about it. First, you feel better. And second, the person or organization causing the problem takes you much more seriously when you commit your thoughts to paper.
Tips for Writing Letters of Complaint
• Before giving a negative, start with a positive. Say what you liked before getting to what you didn’t like.
• Make a specific rather than a general complaint. Focus on the part that was defective. Isolate and confine your complaint to that part.
• Be courteous in tone throughout.
• Don’t threaten. As the adage goes, “You catch more flies with honey than with vinegar.”
• Say what action you want the reader to take, if any.
Complaint Letter Sample:
Mr. Roger Beecher
Learn It Now! Network
Anytown, USA
Dear Roger:
I attended “Cold-Calling for the Non-Salesperson” last night and thoroughly enjoyed the session.
However, I did want to bring something to your attention. The session’s description (copy attached) listed Stephen Carter — a well-known guru and the reason I registered for the session — as the seminar presenter. In reality, Stephen gave a half-hour presentation and then turned the program over to his colleague, Michael Snyder.
Michael was terrific. I was engaged, I took copious notes, I walked away satisfied with the content. But I felt I was misled by the description in your catalog. I’m taking Carol Connor’s “Clutter-Free Basement” session on October 10 and since she’s also a guru, I’m leery of the possibility of having the same experience I did last night.
Again, “Cold-Calling” was a great session and I understand that it’s difficult to monitor every
course, so I did want to let you know about my experience.
Sincerely,
Fern Dickey
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